Customer Relations and Satisfaction Training | ORSYS
Customer relations training helps to improve satisfaction, build customer loyalty and enhance the quality of every interaction. ORSYS supports you in customer reception, advisory services, remote communication, and the handling of complaints and sensitive situations. You’ll also develop your skills in customer relationship management, customer experience, CRM, omnichannel strategies, social media and analysing customer feedback. Whether you’re an adviser, sales representative, manager, customer relations manager or any other professional in direct contact with customers, choose the training course that best suits your objectives and your level.
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Customer Satisfaction Management
Building customer loyalty
Handling customer complaints
Hotlines: Optimal Incident Handling
HOT - 2 d
4,7/5
Next session : 17/12/2026
Handling customer complaints by email
RCL - 1 d
4,7/5
Next session : 10/05/2027
Positively Handling Client Complaints
TRR - 2 d
4,9/5
Next session : 11/03/2027
Dealing with Difficult Clients
FFD - 2 d
4,6/5
Next session : 14/12/2026
Optimising customer service
Active Listening for Better Communication
EQU - 2 d
4,7/5
Next session : 04/03/2027
Master the art of first contact in a professional situation
ECS - 2 d
5/5
Next session : 15/03/2027
Optimizing Your Telephone Skills
ACT - 2 d
4,8/5
Next session : 25/03/2027
Professionalize your customer service
REL - 2 d
4,8/5
Next session : 28/01/2027
Handling sensitive situations in customer relations
Dealing with conflicts and difficult customers
Dealing with Difficult Clients
FFD - 2 d
4,6/5
Next session : 14/12/2026
Welcoming people in precarious or distressing situations
PCJ - 2 d
4,7/5
Next session : 02/09/2027
Managing physical and verbal aggression in reception situations
VER - 2 d
4,6/5
Next session : 01/04/2027
Managing conflicts using the DESC method
9DE - 0,5 d
4,5/5
Next session : 24/11/2027
Improving your interpersonal skills
Self-affirmation and assertiveness
ASO - 2 d
4,7/5
Next session : 14/12/2026
Developing authentic and constructive communication
VIO - 2 d
4,6/5
Next session : 15/02/2027
Active Listening for Better Communication
EQU - 2 d
4,7/5
Next session : 04/03/2027
Becoming more caring with Nonviolent Communication
CNV - 2 d
4,5/5
Next session : 18/03/2027
Master the art of first contact in a professional situation
ECS - 2 d
5/5
Next session : 15/03/2027
Customer Relationship Management
Managing a call centre or an after-sales service department
Optimising your strategy
Customer relations: key skills
Everyday customer service practices
Remote customer advisor: developing your sales skills
DCT - 2 d
4,9/5
Next session : 01/07/2027
The keys to customer relations
CLI - 2 d
4,7/5
Next session : 07/01/2027
The art of customer relations in the luxury world
RCX - 2 d
Professionalize your customer service
REL - 2 d
4,8/5
Next session : 28/01/2027
Consultant: Optimize Your Communication
SUL - 3 d
4,5/5
Next session : 02/06/2027
Manage customer relations as part of your projects
RLP - 2 d
4,2/5
Next session : 07/06/2027
Optimizing Your Telephone Skills
ACT - 2 d
4,8/5
Next session : 25/03/2027
Prospecting Over The Phone And Making Appointments
VTE - 2 d
4,6/5
Next session : 01/04/2027
Enhanced Customer Relations
KRC - 9 d
Optimising customer relations through social media and AI
Developing your communication strategy on Instagram
GSC - 1 d
5/5
Next session : 07/09/2027
Gaining editorial efficiency with AI
EPI - 2 d
4,5/5
Manage customer relations on social networks and rating sites
RRW - 2 d
4,6/5
Next session : 03/06/2027
Implementing your strategy on TikTok
TIK - 2 d
5/5
Next session : 18/01/2027
The essentials for improving your social networking presence with AI
AIB - 1 d
5/5
Next session : 02/02/2027
Speech analytics: optimizing customer voice analysis with AI
SAY - 2 d
5/5
Next session : 18/03/2027
AI and social networks, professionalizing web monitoring and research
VIA - 1 d
5/5
Next session : 15/03/2027
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Customer Relations and Satisfaction Training | ORSYS
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